AMACOM is the book publishing division of the American Management Association. AMACOM’s broad range of offerings spans not only the critical business topics and leadership challenges of today and tomorrow, but also the issues that affect our lives, our work, and our world. AMACOM publishes non-fiction books on business, management, leadership, HR, training, communications, career growth, personal development, marketing, sales, customer service, project management and finance.
Introducing selected titles:

Who's Yuor Gladys?Who's Your Gladys? by
Marilyn Suttle and Lori Jo Vest by Amacom in 2009. This title is a real-life case studies that reveals how
companies avoid creating difficult customers. This book is about a culture that values compassionate connection with customers, problem solving, and emotional management. Reader will learn how to form strong bonds and customize service to different market segments.

Marilyn Suttle is the founder of Suttle Enterprises LLC, she has taught thousands of people how to have happier, more productive relationships with customers. Lori Jo Vest has been involved in relationship-based sales and customer service for over 20 years, and recently with television production studio Communicore Visual Communications.

The Trouble with HR The trouble With HR: An Insider's Guide to Finding and Keeping the Best People by Johnny C. Taylor and Gary M. Stern published by AMACOM in 2009. Now, most HR departments are still using the same old approach to finding new hires.This title offers a revolutionary new approach to attracting and hanging onto the best talent, providing real-world strategies. Reader of this book will learn about identifying and evaluating prospective employees; decide who will develop and progress into the management ranks; will find out about developing a strategy to groom one’s staff and keep them happy, and finding ways to reward properly, and much more.
Johnny C. Taylor Jr.
was chairman of the Society for Human Resource Management (SHRM). He is a keynote speaker on HR issues and serves as CEO of Rushmore Drive, a new IAC/InterActive Corp. website. Gary M. Stern is a co-author of Minority Rules and has written for Investor’s Business Daily and The Wall Street Journal.


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